Assistant Studio Manager West Bloomfield, MI

Assistant Studio Manager

Full Time • West Bloomfield, MI

OVERVIEW:

CITYROW is looking for a highly motivated, confident, and people-focused leader to assist in managing our studio. The Assistant Studio Manager is responsible for creating a client-focused, positive environment and is devoted to maximizing the studio revenue and occupancy.

 

RESPONSIBILITIES INCLUDE (BUT ARE NOT LIMITED TO):

Staffing:

  • Plan and execute all aspects of staffing for the studio, including recruitment, hiring, training, and termination as necessary.
  • Optimize and publish the Studio Team schedule.
  • Assist with all new hire paperwork and on-boarding.
  • Monitor class performance and communicate any schedule changes with the Studio Team.

Team Development:

  • Foster and develop a high-performing Studio Team by training and motivating all employees to provide the highest level of customer service.
  • Lead by example in all areas of communication, management, leadership, and service.
  • Assist with holding monthly Studio Team meetings.
  • Build a strong team environment.

Customer Service:

  • Serve as a resource to the Studio Team for any client related questions.
  • Resolve and attend to any client issues/requests.
  • Focus on engaging with all guests, selling memberships, class packages, and product offerings.

Operations:

  • Oversee daily operations of both studios.
  • Manage inventory of studio supplies and sales of merchandise.
  • Monitor studio expenses and revenues, and coordinate with finance and management teams on optimizing profit/loss performance for studios.
  • Ensure cleanliness standards are met and maintained at both locations.
  • Perform ongoing maintenance on studio space and equipment as needed.
  • Submit weekly performance reports to the Manager/Owner.
  • Complete payroll reports bi-weekly.
  • Manage, prepare and send any e-commerce orders.
  • Help oversee and process group/private bookings.
  • Respond to Closing Emails when necessary.
  • Handle any complaints or building issues.
  • Coordinate with any outside vendors when necessary (i.e. towel service, water deliveries, etc.)
  • Work with senior management to ensure all policies and procedures are properly implemented

Marketing:

  • Assist with weekly community emails via MailChimp
  • On-going community outreach
  • Help promote CITYROW to new businesses
  • Ability to carry out studio promotions and events, if needed
  • In studio chalkboard management/maintenance
  • Coordinating seasonal studio decorations and window space maintenance

 

QUALIFICATIONS:

  • Bachelor's degree in business management, hospitality, or related field
  • Mid-level management experience in fitness, hospitality or wellness
  • Passionate about fitness, wellness and living a healthy lifestyle
  • Strong problem-solving skills
  • Strong leader and a self-starter
  • Ability to multitask, prioritize effectively, and delegate when necessary
  • Superior communication and interpersonal skills
  • Able to receive and give performance feedback effectively
  • Proficient in Microsoft Office (Word, Excel)
  • Full-time; weekend coverage required

 





(if you already have a resume on Indeed)

Or apply here.

* required fields

Location*
Resume/Qualifications*