Studio Manager Allen, TX

Studio Manager

Full Time • Allen, TX

CITYROW is looking for a highly motivated, confident, and people-focused leader to be the General Manager of our studio.  The Studio Manager is responsible for overseeing all aspects of the business and creating a client-focused, positive environment that is devoted to maximizing the studio revenue and occupancy.

 

A CITYROW Studio Manager is:

  • Highly motivated, confident, and a people-focused leader who will be able to manage a team of 10 or more.
  • Responsible for creating a client-focused, positive environment and is devoted to maximizing the studio revenue and occupancy.
  • Someone who has strong problem-solving skills, is confident leader and is a self-starter.
  • Able to receive and give performance feedback effectively.
  • Able to multitask, prioritize effectively, and delegate when necessary.
  • Someone who has superior communication and interpersonal skills as well as strong customer service skills.
  • Passionate about fitness, wellness and living a healthy lifestyle.
  • Enjoys taking CITYROW classes and has a strong knowledge of the CITYROW concept.

 

RESPONSIBLITIES INCLUDE (BUT ARE NOT LIMITED TO):

Staffing:

  • Plan and execute all aspects of staffing for the studio, including recruitment, hiring, training, and termination as necessary.
  • Optimize and publish the Studio Team schedule monthly.
  • Handle all new hire paperwork and on-boarding.
  • Monitor class performance and communicate any schedule changes with the Studio Team.

 

Team Development:

  • Foster and develop a high-performing Studio Team by training and motivating all employees to provide the highest level of customer service.
  • Lead by example in all areas of communication, management, leadership, and service.
  • Conduct bi-annual performance reviews.
  • Hold monthly Studio Team meetings.
  • Build a strong team environment.

 

Customer Service:

  • Serve as a resource to the Studio Team for any client related questions.
  • Resolve and attend to any client issues/requests.
  • Focus on engaging with all guests, selling memberships, class packages, and product offerings.
  • Respond to studio customer service email.

 

Operations:

  • Oversee daily operations of the studio.
  • Order and manage inventory of studio supplies and sales of merchandise.
  • Ensure cleanliness standards are met and maintained at all times.
  • Perform ongoing maintenance on studio space and equipment as needed.
  • Submit bi-weekly payroll reports.
  • Submit weekly, monthly, and quarterly studio revenue and goal reports.
  • Help oversee and process group/private bookings.
  • Respond to Closing Emails when necessary.
  • Handle any complaints or building issues.
  • Coordinate with any outside vendors when necessary (i.e. towel service, water deliveries, etc.).
  • Work with the Corporate Team to ensure all policies and procedures are properly implemented.

 

Marketing:

  • Own key marketing channels from ideation/planning/copywriting through to execution including but not limited to:
    • Social Media (Instagram, Instagram Stories, FB Priority)
    • Weekly CITYROW email (using MailChimp to communication weekly marketing initiatives, studio happenings, and press)
  • Activate and oversee Corporate promotions.
  • Run point on special events, activations, and partnerships (e.g.: outdoor pop-ups, team bonding, etc.).
  • Help promote CITYROW to new businesses with ongoing community outreach.
  • Manage in-studio marketing and maintenance (i.e. chalkboards, seasonal decor, boards, etc.).

 

QUALIFICATIONS:

  • Bachelor's degree in business management, hospitality, or related field.
  • At least 3 years of management experience in fitness, hospitality or wellness
  • CPR First Aid Certified.
  • Proficient in Microsoft Office (Word, Excel).
  • Must have business knowledge and be focused on driving bottom line revenue.
  • Full-time; weekend availability:
    • Must be flexible with your schedule and time.
    • Nontraditional hours - day, evening, and/or weekend hours, including holidays and long shifts as the business dictates.
  • Must live in close proximity of the studio.




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