CITYROW Studio Manager Ann Arbor, MI

CITYROW Studio Manager

Full Time • Ann Arbor, MI

CITYROW is looking for a highly motivated, confident, and people-focused leader to manage our Ann Arbor studio. The Studio Manager is responsible for creating a client-focused, positive environment and is devoted to maximizing the studio revenue and occupancy.

Responsibilities include, but are not limited to:

Staffing:

 

  • Plan and execute all aspects of staffing for the studio, including recruitment, hiring, training, and termination as necessary
  • Optimize and publish the Studio Team schedule monthly
  • Handle all new hire paperwork and on-boarding
  • Monitor class performance and communicate any schedule changes with the Studio Team
  • Communicate all scheduling changes/modifications with our Instructor Operations Manager

 

Team Development:

  • Foster and develop a high-performing Studio Team by training and motivating all employees to provide the highest level of customer service
  • Lead by example in all areas of communication, management, leadership, and service
  • Conduct performance reviews quarterly
  • Hold monthly Studio Team meetings
  • Build a strong team environment

Customer Service:

  • Serve as a resource to the Studio Team for any client related questions
  • Resolve and attend to any client issues/requests
  • Focus on engaging with all guests, selling memberships, class packages, and product offerings

Operations:

  • Oversee daily operations of the studio
  • Manage inventory of studio supplies and sales of merchandise
  • Monitor studio expenses and revenues, and coordinate with finance and management teams on optimizing profit/loss performance for studios
  • Ensure cleanliness standards are met and maintained at all times
  • Perform on-going maintenance on studio space and equipment as needed
  • Submit weekly performance reports to the corporate team studio team
  • Complete payroll reports bi-weekly
  • Manage, prepare, and send any e-commerce orders
  • Monitor ClassPass
  • Help oversee and process group/private bookings
  • Respond to Closing Emails when necessary
  • Handle any complaints or building issues
  • Coordinate with any outside vendors when necessary (i.e. towel service, water deliveries, etc.)
  • Work with senior management to ensure all policies and procedures are properly implemented

Marketing:

  • Create and release weekly or bi-weekly community emails via MailChimp
  • On-going community outreach
  • Help promote CITYROW to new businesses
  • Ability to carry out studio promotions and events when needed
  • In studio chalkboard management/maintenance
  • Work with social media coordinator on events and marketing related efforts

Qualifications:

  • Bachelor's degree in business management, hospitality, or related field
  • Mid-level management experience in fitness, hospitality or wellness
  • Passionate about fitness, wellness and living a healthy lifestyle
  • Strong problem solving skills
  • Strong sales experience a plus
  • Entrepreneurial leader and a self-starter
  • Ability to multitask, prioritize effectively, and delegate when necessary
  • Superior communication and interpersonal skills
  • Able to receive and give performance feedback effectively
  • Proficient in Microsoft Office (Word, Excel)
  • Preferred experience with MindBody Online
  • Must live in a relative close proximity to the studio
  • Full-time; weekend availability required







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